For our client, a global IT company, we are looking for candidates for positions of IT Helpdesk - Customer Support with German and English.

Job duties:
- communication with customers (by phone and e-mail), providing technical support
- advise on product installation, update, confirguration or operations
- identify problems, help with problem solving / dispatch the incident record to the appropriate level of support
- responsibility for overall customer satisfaction

Excellent communication and customer care skills
Basic IT knowledge (hardware, software, applications, connectivity, etc.) -
familiar with PC systems as end user
Fluent German and English
Stress-resistant, enthusiast and willing to work in a team

24/7 shift environment (including nights, weekends and holidays) if required
Benefits:
We offer:
Work in a multi-cultural environment with a leading IT company
Excellent new hire training programme with the possibility of professional growth
Interesting working conditions and benefits

If you want to apply for this job, please, send us your curriculum vitae in English to blanka.kremlackova@grafton.cz with the ref. number 3-12-87194 in subject of your application.
If you've had an interview in Grafton already, please, contact your consultant directly (ideally by email).

For more related job opportunities visit www.grafton.cz/office/


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Název firmy: Grafton Recruiment s.r.o. Telefon: (+420) 542 424 514 Fax: (+420) 542 424 510 E-mail: blanka.kremlackova@grafton.cz WWW: http://www.grafton.cz Adresa: Benešova 14/16, 602 00 Brno Kontaktní osoba: Kremláčková Blanka